Delivery, Returns and Refund Policy

Please find below details of the delivery and returns policy for Fodder.

Delivery

UK standard delivery is £8 within 2 – 3 working days.

Scottish Highlands delivery is £19 within 5 days.

Scottish offshore delivery is £26 within 5 days.

We don’t deliver abroad or to Northern Ireland, Southern Ireland or to Islands (which includes Isle of Man, Isle of Wight, Channel Islands, Alderney, Herm & Sark)

Orders placed before 12pm, Monday to Friday will arrive within 2 – 3 working days.

Orders placed after 12pm on Friday will be delivered by Wednesday.

Orders placed on Saturday or Sunday will be delivered by Wednesday.

Delivery price is the same for delivery, to one address, for one hamper to a maximum of 20kg in weight.

We deliver Monday to Saturday.

Christmas Deliveries

Last order and time for guaranteed delivery before Christmas is 15th December before 12pm, orders placed after 15th cannot be guaranteed in time for Christmas.

Free Delivery Promotion

During promotional offers for delivery, free delivery only applies when the order is delivered to one UK address (excluding Scottish Highlands, Scottish Offshore, Northern Ireland, Southern Ireland or to Islands (which includes Isle of Man, Isle of Wight, Channel Islands, Alderney, Herm & Sark)).

Promotional code must be applied at checkout in order to receive free delivery.

Offer for 2023 runs until 26th November 2023.

When will my order arrive?

Couriered deliveries are made Monday to Saturday (except public holidays) from 8.00am until 6.00pm and require a signature on receipt. If no one is at home, a card will be left to arrange a second suitable delivery date. Unless instructed parcels will not be left with a neighbour. If you are happy for a neighbour to accept delivery in your absence, please ensure that you complete the special delivery instructions when placing your order.

If you need us to deliver on a specific date please call us on +44 (0)1423 546111; please note that there will be additional charge if you’d like us to deliver on a specific date.

We’re unable to guarantee delivery dates for Royal Mail services. If your package is being delivered via First Class then we aim to dispatch during the week that you’ve selected at the checkout, but we are unable to guarantee delivery dates as these delivery methods are not time guaranteed services.

Our Returns Policy

We aim for perfection and want you to be happy every time you shop with us. So in the unlikely event that something goes wrong, here’s what we’ll do to put things right.

Damaged Items

All our parcels are carefully packed by hand and we go to great lengths to ensure they arrive in excellent condition. But if your order is damaged in transit, we’ll collect it and replace it. Please see ‘To return an item’ (below) for details of how this works.

Delivery Charges and Other Services

If you are returning an item, whether it’s because of an error on our part, damage, or you’re simply not completely satisfied, we’ll refund all delivery charges incurred by you (both for the initial delivery and the cost of returning it.) Please note that we wouldn’t refund delivery costs in all other circumstances where we’re not at fault.

To return an item

To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience. If you’re returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging. For our address details see Contact Us. This returns policy does not affect your statutory rights.

If you’re returning items because of damage, an error on our part, or you’re not satisfied with the quality, in addition to a full refund, we will reimburse you for the cost of sending the items back. For your protection, we ask that you use a Recorded Delivery service when returning items, because proof of posting is not proof of receipt. Please note, in all other circumstances you would be responsible for the costs of returning items. We can arrange for collection at your expense if you cannot return them yourself but this would prove more expensive.

Tracking your order

Once you’ve placed your order, we’ll send you an email confirming that your order is being dealt with and how/when it will be delivered.

UK deliveries

To give the best possible service we use a fully traceable delivery service for the majority of our orders. We believe it’s worth it to ensure everything arrives safely.

General delivery information

Delivery weights

Online orders cannot exceed 25kg in weight.

BFPO addresses

We’re sorry but we are unable to deliver to BFPO addresses.

P.O. boxes

Please note that we cannot deliver to P.O. boxes.

Incomplete or inaccurate addresses

We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using the postcode finder or call us for assistance.

Where to find information about us and our products

You can find everything you need to know about us, Yorkshire Event Centre Limited (trading as Fodder”), and our products on our website (www.fodder.co.uk) before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.

Our products may be goods you order from us and we agree to deliver to you, or they may be services in the form of our providing and hosting an event which you attend. Where any goods are supplied to you at any event these terms will apply to the supply of those goods as well as to the services provided to you by way of permitting you to attend the event and otherwise at or in connection with the event. We treat the booking by you of a place or places at an event as forming a contract between us for the supply of products accordingly.

When you buy from us you are agreeing that:

• We only accept orders when we’ve checked them.
• Sometimes we reject orders.
• We charge you when we accept your order.
• We charge interest on late payments.
• We pass on increases in VAT.
• We work to ensure delivery dates are met.
• We’re not responsible for delays outside our control.
• Products can vary slightly from their pictures and/or descriptions.
• Products which are events have specific terms which apply.
• Our Code of Conduct for Events applies to any products which are events.
• Sales of some of our products are age-restricted.
• We charge you if you don’t give us information we need.
• If you are a consumer customer (and not a business or someone buying from us in the course of their business) who has bought online or over the telephone, you may have a legal right to change your mind.
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw products.
• We can end our contract with you and claim compensation from you.
• We don’t compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

We only accept orders when we’ve checked them

We contact you to confirm we’ve received your order and then we contact you again to confirm we’ve accepted it and to confirm dispatch or supply to you or in accordance with your directions.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can’t verify your age (where the product is age-restricted), because you are located outside our delivery areas as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible and either will not process your payment or refund any sums you have paid.

We charge you when we accept your order

If your product is goods (rather than digital content or services), you will own it once we have received payment in full.

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We work to ensure delivery dates are met

Where you purchase products to be delivered to you (and please note that even where you have purchased products to be delivery to anyone else or any address which is not your own address, this is treated in these terms as delivery to you):

• We make arrangements with our delivery partners which comply with the delivery methods and timings we agree with you at the time you make your purchase.
• We cannot guarantee delivery dates and times and the time of delivery is not “of the essence” of any contract between you and us.
• Where you have purchased products not on a “guaranteed next day delivery” basis and the products are not supplied to you within three working days of any date we have agreed to deliver the products to you by at the time you made your purchase then (save where the non-delivery is a consequence of any failure by you to provide correct or adequate information to enable delivery to take place, or where, in the absence of alternative arrangements for delivery to take place, you were not available at the address provided to take delivery) you have the right to end the contract by contacting our Customer Service Team: https://www.fodder.co.uk/contact-us/ to end the contract and receive a refund for any products you have paid for and we will refund to you any sums you have paid.
• Where you have purchased products on a “guaranteed next day delivery” basis and the products are not supplied to you in accordance with your purchase then (save where the non-delivery is a consequence of any failure by you to provide correct or adequate information to enable delivery to take place, or where, in the absence of alternative arrangements for delivery to take place, you were not available at the address provided to take delivery) you have the right to end the contract by contacting our Customer Service Team: https://www.fodder.co.uk/contact-us/ to end the contract and receive a refund for any products you have paid for and we will refund to you any sums you have paid.

Where you have purchased products on the basis that these will be delivered to you by way of you collecting them from us at our premises, and the products are not available to be supplied to you in accordance with the timing agreed between us at the time of your purchase then (save where the non-delivery is a consequence of any failure by you to attend at our premises in accordance with the timing agreed between us at the time of your purchase to collect the products) you have the right to end the contract by contacting our Customer Service Team: https://www.fodder.co.uk/contact-us/ to end the contract and receive a refund for any products you have paid for and we will refund to you any sums you have paid.

We’re not responsible for delays outside our control

If our supply of your product is delayed or prevented by an event outside our control, such as unforeseen circumstances affecting our suppliers or delivery partners, we contact you as soon as possible to let you know and do what we can to reduce the delay or otherwise restore supply. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: https://www.fodder.co.uk/contact-us/ to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.

Products can vary slightly from their pictures and/or descriptions

A product’s true colour or appearance may not exactly match that shown on your device or its packaging may be slightly different. Pictures provided on our website are indicative and for guidance only.

Where the product is one which is made up of more than one item (such as a hamper) we describe its component items in general terms only and may list or provide an image of its component items for illustrative purposes only. We do not commit to the exact nature of the component items in that product because availability from our suppliers may make it necessary for us to change the nature of those items from those advertised for illustrative purposes, and we can therefore make what we consider to be appropriate substitutions of such component items where necessary.

Because many of our products are natural foodstuffs, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 5%.

Where the product is services, for example, an event, the description of those services on our website is intended to be indicative of its nature but may not be entirely complete and accurate as it is in the nature of such events that they can be described only in outline terms, and on occasions decisions are made while the event is in progress in relation to the best delivery of the event in all the circumstances.

Products which are events have specific terms which apply

Where the product is services in the form of our providing and hosting an event at which you are entitled to attend, it is a condition of your attendance at that event that you must comply with our Code of Conduct for Events, and the terms of our Code of Conduct for Events will form part of the contract between us. Where you fail to comply with our Code of Conduct for Events we have the right to require you to leave the event in question and shall not be obliged to refund any sums to you. Further, we may have the right to claim compensation from you under the terms of the Code of Conduct for Events (for instance, the right to compensation from you for damage to or destruction of our property).

Where you have purchased services in the form of an event and you wish to cancel the contract, and where for any reason you do not have the right to cancel the contract as set out at If you are a consumer customer (and not a business or someone buying from us in the course of their business) who has bought online or over the telephone, you may have a legal right to change your mind, the following terms will apply:

• If you contact our Customer Service Team: https://www.fodder.co.uk/contact-us/ not later than fourteen (14) days before the day on which the event is due to take place, we will cancel the contract and refund in full any payment you have made for it.
• We will not be able to cancel any contract in relation to your attendance at an event later than fourteen (14) days before the day on which the event is due to take place as we will have committed all our costs for the event by that time and therefore no refund can be given.

Our Code of Conduct for Events applies to any products which are events

Our Code of Conducts for Events requires that you and anyone you have booked for (your “guests”) attending any event organised by us:

• attend the event appropriately dressed (and where applicable with appropriate equipment) and where applicable in accordance with any dress code notified to you by us when you made your booking (for example, in any information provided by us in relation to the event);
• observe all our rules for the conduct of visitors to any area of our premises and follow any lawful and reasonable instructions of our staff or contractors at all times while at our premises and/or follow any specific instructions notified to you at the time of booking whether verbally or in writing by us;
• observe and comply with any written instructions provided to you prior to the conclusion of booking (for instance, any instructions included in the description of the event we have provided);
• do not bring any equipment or other property to our premises except what is stated as required for the event in the information provided to you at the time you made your booking;
• use only such equipment or items of property at our premises as you are specifically authorised to use by our staff or contractors and observe and comply with any instructions for use provided to you in respect of the same wherever applicable;
• comply with any and all instructions, regulations and/or policies notified to you at any time whether prior to the conclusion of your booking or otherwise in relation to attending our premises and/or using any equipment or property belonging to us or at our premises, including without limitation those regulations and/or policies relating to:
  • Car parking
  • Health and Safety compliance and risk management;
  • Fire safety compliance and risk management;
  • Child protection and safeguarding;
  • Photography and/or the recording of visual, audio-visual and audio footage and/or data in any way in connection with the event, our premises and/or any person in any way connected with the event whether as a member of our staff, as a member of our contractors’ staff, as any person attending the event or otherwise;
  • Diversity;
  • Data Protection;
  • Non-smoking policies; and
  • Policies relating to the non-admittance or exclusion from any event of any person who is intoxicated as the result of consumption or alcohol or any other substance;
• not display any sign or notice by way of advertising or otherwise which has not been approved in advance by us when you made your booking;
• not cause any nuisance, damage, disturbance, annoyance, interference or inconvenience to us, our staff, our contractors’ staff or to any other person present at the event;
• not do anything which any member of our staff or our contractors’ staff specifically forbids you to do;
• compensate us for any loss or damage to or destruction of any property belonging to us caused by your negligence or deliberate fault or that of any guest attending the event as a result of a booking made by you;

You as the person making the booking for any event will be responsible for any guests and any breach of these terms by any guest will be treated as a breach of these terms by you.

Sales of some of our products are age-restricted

Some of the products we sell are age-restricted, that is, not for sale to persons under the age of 18. This applies to all sales of products which are alcoholic drinks (or products which contain alcoholic drinks or alcohol), and to all products which are events at which alcohol is served or available. This may also apply to other products as shown in any description we may provide of the product in question. When you purchase a product of this type we will ask you to confirm that you are over 18 years of age before allowing the purchase to proceed. If you cannot confirm that you are over 18 years of age we will not allow the purchase to proceed.

It is important that you provide us with correct information when we ask you for this confirmation. We are legally obliged to ensure that we do not sell alcohol to any person under the age of 18. We therefore require this information from you, and make further checks as set out below.
Whenever we deliver any products which are age-restricted, or when we admit any person to any event at which alcohol is served or available, we reserve the right to require proof of age from any person receiving the delivery in question or attending the event in question who in our representative’s opinion may be less than 18 years of age. When such proof of age is required and whether any such proof provided is satisfactory are matters for the discretion of our representatives. We reserve the right in any case where such proof has been requested and is either not provided, or when provided is not considered to be satisfactory by our representatives, to refuse to deliver the products in question or to refuse to admit the person in question to the event.

If we are provided with incorrect information at any stage we can end our contract with you and claim any compensation due to us (see We can end our contract with you and claim compensation from you).

We charge you if you don’t give us information we need

We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery of items to ensure they reach you in an appropriate condition. For example, if we deliver goods which are fresh produce which requires refrigeration we will provide it in packaging designed to keep it at an appropriate temperature for no more than 48 hours. If you have not provided us with information which enables us to deliver such goods in a way which enables us to ensure they reach you in an appropriate condition we might need to re-deliver on another vehicle, or be unable to deliver the goods at all, which may lead to the requirement to destroy the goods for hygiene reasons and/or to comply with our legal obligations.

If you are a consumer customer (and not a business or someone buying from us in the course of their business) who has bought online or over the telephone, you may have a legal right to change your mind.

Your legal right to change your mind. For many of our products bought online or over the telephone, if you are a consumer customer (and not a business or someone buying from us in the course of their business) you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs you have paid for us to deliver your purchase to you. This is subject to some conditions, as set out below.

Hampers or other products made up of more than one individual item. When we sell a hamper or other products made up of more than one individual item, while the hamper or product will contain more than one individual item, we sell the hamper or product as a single item of goods in its complete form as a single contract of sale. We describe its component items in general terms only and may list or provide an image of its component items for illustrative purposes only. We do not commit to the exact nature of the component items in that product because availability from our suppliers may make it necessary for us to change the nature of those items from those advertised for illustrative purposes and we can therefore make what we consider to be appropriate substitutions of such component items where necessary. You may have in accordance with the terms set out below the right to change your mind about your purchase of the hamper or product as a whole, but this right will not apply in relation to individual component items forming part of the contents of the hamper or product.

When you can’t change your mind. You can’t change your mind about an order for:

• services, once these have been completed;
• products sealed for health protection or hygiene purposes (such as food products that are intended to remain sealed until used), once these have been unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised;
• perishable goods, that is, food and drinks with which are liable to deteriorate or expire rapidly (including those which are required to be kept refrigerated), fresh flowers and other such goods; and
• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:

• the day we deliver your product, if it is goods, for example a hamper of non-perishable items. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
• the day we confirm we have accepted your order, if it is for a service, for example when we acknowledge your booking for an event and take payment.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://www.fodder.co.uk/contact-us/, fill in the cancellation form, which is available to download here and post it to us at Fodder, Yorkshire Event Centre Limited, Great Yorkshire Showground, Harrogate, HG2 8NZ, UK.

You have to return the product at your own cost. If your product is goods, for example, a hamper of non-perishable items, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can:

• bring the product to our store at Fodder, Yorkshire Event Centre Limited, Great Yorkshire Showground, Harrogate, HG2 8NZ, UK. You will need your email receipt and the card you paid with.
• send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, including our collection arrangements for goods which can’t be posted, see our Returns Process above or contact our Customer Service Team: https://www.fodder.co.uk/contact-us/

We only refund standard delivery costs. When we refund any costs of delivering your purchase to you, we refund only the cost of basic delivery and we don’t refund any extra you have paid for express delivery or delivery at a particular time.

You have to pay for services you received before you change your mind. If you bought a service (such as an event or a series of events) we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the packaging is damaged or any component items are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: https://www.fodder.co.uk/contact-us/ can advise you on whether we’re likely to reduce your refund.

When and how we refund you. If your product is a service, digital content or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must either bring it into our store at Fodder, Yorkshire Event Centre Limited, Great Yorkshire Showground, Harrogate, HG2 8NZ, UK or contact our Customer Service Team: https://www.fodder.co.uk/contact-us/. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights If your product is goods, for example a food hamper, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund. Up to six months: if your goods are expected to remain usable in line with their expiry date but are faulty and can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. If your product is services, for example an event, the Consumer Rights Act 2015 says: You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill where it is possible for us to do so, or get some money back if we can’t repeat or fix it. Where the service is an event, repeating or fixing the service will not however be possible. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

We can change products and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements, for instance, in relation to food hygiene;
• to make minor technical adjustments and improvements, for example to address a concern as to food hygiene. These are changes that don’t affect your use of the product;
• (where the product is services, for example, an event) where minor changes to the details of the services (or where applicable, the event) from those advertised are necessary to ensure their delivery can take place efficiently;
• where the product is one which is made up of more than one item (such as a hamper) we describe its component items in general terms only and may list or provide an image of its component items for illustrative purposes only. We do not commit to the exact nature of the component items in that product because availability from our suppliers may make it necessary for us to change the nature of those items from those advertised for illustrative purposes and we can therefore make what we consider to be appropriate substitutions of such component items where necessary.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: https://www.fodder.co.uk/contact-us/ to end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance, but not received:

Where you have purchased a specific product and we are not able to provide what you have purchased as a result of matters beyond our control (such as unavailability from our suppliers) we will notify you of this and where possible offer a substituted or replacement product. If you do not wish to accept the substituted or replacement product you can end the contract as referred to above.

Where the product is services, for example, an event, we may need to make changes to the nature of the services (or where applicable the event) for reasons beyond our control. Where these changes alter the nature of the event to a material extent, we will notify you as referred to above.

We can suspend supply (and you have rights if we do)

We can suspend or discontinue the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• deal with matters of supply that are beyond our control;
• update (or where necessary suspend or discontinue supply of) the product to reflect changes in relevant laws and regulatory requirements;
• make changes to the product (see We can change products and these terms); or
• cancel or postpone the supply of services in the form of an event where the same is reasonably necessary either:
  • as a result of any national or local event such as a pandemic and/or the regulations and/or guidance imposed upon us in response to the same; or
  • for any other reason beyond our reasonable control (for example, illness or unavailability of key staff affecting us or our suppliers, unavailability of specific products, strikes, natural events such as extreme weather conditions, national emergencies and other events beyond our reasonable control).

We let you know, and may allow you to terminate. We contact you in advance to tell you we’re suspending or discontinuing supply, unless the problem is urgent or an emergency. If we suspend or discontinue supply of a product, or tell you we’re going to suspend or discontinue supply of a product, where the suspension of supply will last for more than one week, or in any case where we discontinue supply (including cancellation of an event), you can contact our Customer Service Team: https://www.fodder.co.uk/contact-us/ to end the contract and (save in the case of a product which is the supply of services in the form of an event which is postponed for any of the reasons referred to in the previous clause) we’ll refund any sums you’ve paid in advance for products you won’t receive.

In the case of a product which is the supply of services in the form of an event which is postponed for any of the reasons referred to in the previous clause, we will provide you with the opportunity to attend the event in question when it is rearranged following postponement without further charge. If you are unable to attend such a rearranged event ), you can contact our Customer Service Team: https://www.fodder.co.uk/contact-us/ to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

We can withdraw products

We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. We let you know at least two weeks in advance wherever this is reasonably practicable and we refund any sums you’ve paid in advance for products which won’t be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you don’t make any payment to us when it’s due and you still don’t make payment within seven days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, information as to how we may properly arrange for delivery of perishable items in a manner which enables them to remain usable, or confirmation of your age where the same is required (for example, in relation to sales of products which are age-restricted, such as alcoholic drinks (or products which contain alcoholic drinks or alcohol), and/or products which are events at which alcohol is served or available);
• you don’t, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product (“click and collect”) but you don’t do this within one day of the date on which the product is made available for collection then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price, subject always to any right we may have to claim compensation from you, for instance, if the product has to be destroyed: see If you are a consumer customer (and not a business or someone buying from us in the course of their business) who has bought online or over the telephone, you may have a legal right to change your mind;
• You provide us with information which is materially incorrect as a result of which we cannot reasonably proceed with the contract (for example, if you supply incorrect information as to your age in respect of purchases of products which are age-restricted, such as alcoholic drinks (or products which contain alcoholic drinks or alcohol), and/or products which are events at which alcohol is served or available); or
• (Where the product is an event) you fail to comply with our Code of Conduct for Events: where you fail to comply with our Code of Conduct for Events, we have the right to require you to leave the event in question and shall not be obliged to refund any sums to you.

We don’t compensate you for all losses caused by us or our products

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action.
• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited as follows:
  • We do not limit our liability for any liability for:
    • death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation;
    • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
    • any other liability that cannot be limited or excluded by law.
  • Subject to the above, we will under no circumstances be liable to you for:
    • any loss of profits, sales, business, or revenue;
    • loss or corruption of data, information or software;
    • loss of business opportunity;
    • loss of anticipated savings;
    • loss of goodwill; or
    • any indirect or consequential loss.
  • Subject to the above, our total liability to you for all losses arising under or in connection with the contract we have made with you will in no circumstances exceed the price of the products ordered by you.

We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice:

You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: https://www.fodder.co.uk/contact-us/ will do their best to resolve any problems you have with us or our products as per our Complaints policy.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you wish to use alternative dispute resolution please notify us and we will provide a means for doing so. If you’re not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract

You can only transfer your contract with us to someone else if we agree to this. We may not agree if this results in further cost to us or makes it impracticable for us to make delivery in accordance with the contract and our legal obligations, for instance, in relation to food hygiene.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.